Managing Enquiries

How you handle enquiries can make or break a sale. Professional, prompt responses help build trust with potential buyers.

Responding Quickly

• Aim to reply within a few hours
• Enable email notifications for new messages
• Quick responses show you're genuine and keen to sell
• Delayed responses may lose interested buyers

Answering Questions

• Be honest and thorough
• If you don't know, say so
• Offer to take additional photos if requested
• Don't oversell or hide problems
• Provide measurements when asked

Spotting Serious Buyers

Signs of a genuine buyer:

• Asks specific, knowledgeable questions
• Wants to arrange a viewing
• Discusses practical matters (transport, timing)
• Has a complete profile

Warning signs:

• Offers full asking price immediately without viewing
• Wants to pay by unusual methods
• Asks you to ship before payment clears
• Sends too much money "by mistake"

Arranging Viewings

• Be flexible with times where possible
• Confirm appointments the day before
• Have documentation ready to show
• Allow plenty of time for inspection

Handling Offers

• Don't be offended by low offers—counter if appropriate
• Consider the buyer's position and interest level
• Get any agreed price confirmed in writing/message
• Don't accept deposits from unverified buyers